What does buying from the Huawei Store cost and allow?
Delivery is free above SAR 200 in Saudi Arabia, AED 200 in the UAE and EGP 350 in Egypt. You get 7 days to decide on an unopened product in Saudi Arabia and the UAE, and 14 days in Egypt, with a free pickup in all three. The rules for faulty products differ most: 48 hours for a refund in Saudi Arabia, 7 days in the UAE and 30 days in Egypt.
We read each store's delivery and return policy on 11 October 2026: Saudi Arabia, UAE and Egypt.
The three stores side by side
| Saudi Arabia | UAE | Egypt | |
|---|---|---|---|
| Free delivery over | SAR 200 | AED 200 | EGP 350 |
| Fee below that | SAR 12 | AED 10 | Shown at checkout |
| Courier and timing | SMSA, ships in 2 to 5 working days, Sunday to Thursday | Sinotrans, ships in 1 to 2 working days, Monday to Friday | Aramex, ready in 2 to 3 working days, Saturday to Thursday |
| Decide on an unopened item | 7 days | 7 days | 14 days |
| Send it back after approval | 7 days, free pickup | 7 days, free pickup | 7 days, free pickup |
| Delivery fee on a return | Refunded | Not refunded | Refundable with Huawei's pickup |
| Faulty product | Return within 48 hours, replace within 14 days | Refund within 7 days, replace within 14 days, at a service centre | Return or replace within 30 days |
| Refund after return | Within 14 days | Within 14 days of receipt | Within 14 working days of receipt |
Saudi Arabia: refund includes the delivery charge
Huawei's Saudi delivery policy charges SAR 12 on orders up to SAR 200 and ships free above that, through SMSA, Sunday to Thursday, with no deliveries on weekends or public holidays. Some remote areas are not covered, so check yours before ordering.
The Saudi store is the only one of the three that refunds the delivery charge when you return an unopened product, except for any extra paid for a faster method. A faulty product can be returned within 48 hours of delivery or replaced within 14 days. After that, repairs go through the warranty, which the store footer lists as 24 months.
Jarir and Extra also sell Huawei phones and watches in Saudi Arabia. Compare the final price on the same model, including any gifts, before you buy from Huawei directly. The Extra store page lists its current codes.
UAE: the only store with a code
The UAE store charges AED 10 up to AED 200 and ships free above that. The AED 10 is not refunded on a return. It is also the only Huawei store with a code on Savooh: AEX31 takes 10% off for all customers, with a long list of excluded models including the Watch GT 6 and Pura 80. The details are on the Huawei UAE store page.
A faulty product is handled at a Huawei service centre in the UAE, with a refund possible within 7 days of receipt or a replacement within 14 days. Report visible delivery damage within 24 hours. Support is on 80066600.
Egypt: the longest windows
Egypt gives you 14 days to decide on an unopened product, double the other two, and 30 days to return or replace a faulty one. Huawei arranges collection of a faulty item for evaluation, and if no fault is found it is sent back to you and you may pay shipping. Damage from misuse, unauthorised repairs or non-Huawei accessories is excluded. The store footer lists a 12-month warranty, or 6 months for accessories.
Delivery is free above EGP 350, by Aramex, Saturday to Thursday. Refunds go back to your original payment method within 14 working days of Huawei receiving the return. The hotline is 19286, from 9 am to 9 pm daily. Store details are on the Huawei Egypt store page.
You can only order from your own country's store
None of the three stores ships across borders. The UAE store delivers within the UAE only, and the Saudi and Egypt policies both state that cross-border delivery is not supported. If you live in Riyadh, the UAE code and the UAE prices do not help you, and a product bought in Dubai and carried home is returned or repaired under the UAE store's rules.
Rules that apply in all three countries
- Keep it sealed. A change-of-mind return needs the product unopened, in its original packaging, with all accessories and any bundled promotion items.
- Request the return from your account. Go to Orders, choose the order, select Return and submit. Guest buyers contact Huawei through the contact page.
- Keep proof of handover. Keep the courier's receipt in case a parcel goes missing.
- Check your apps. Huawei phones sold since 2019 do not come with Google services. Apps come from AppGallery. Watches and earbuds work with Android and iPhone through the Huawei Health app.
If you are comparing the Huawei Store with another retailer, the product check shows the same model across stores. To shop through our link, use the Huawei Store. Savooh may earn a commission if you buy through this link; your price is the same.
Common questions
Is Huawei Store delivery free in Saudi Arabia?
Yes, on orders over SAR 200. Smaller orders pay SAR 12, and orders ship within 2 to 5 working days with SMSA.
How long do I have to return to Huawei in Egypt?
14 days after delivery for an unopened product, then 7 more days to send it back once Huawei approves the request.
Can I return a Huawei phone after opening it?
Only if it is faulty. A change-of-mind return needs the product unopened in its original packaging.
Is there a Huawei code for Saudi Arabia?
Not on Savooh right now. AEX31 works on the UAE store only.
