How long do you have to return to SHEIN?
In Saudi Arabia, the UAE and Kuwait you have 15 days from receipt to return most items in new condition. In Egypt you have 30 days. What changes between countries is the cost: in Saudi Arabia and the UAE the first return from each order is free, in Kuwait every return label is charged, and in Egypt you ship the parcel back at your own cost.
SHEIN runs separate policy pages for the Gulf and for Egypt. We read both on 11 October 2026: the Gulf return policy, which covers the UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain and Lebanon, and the Egypt return policy. Everything below comes from those two pages.
The rules by country
| Saudi Arabia | UAE | Kuwait | Egypt | |
|---|---|---|---|---|
| Return window | 15 days from receipt | 15 days from receipt | 15 days from receipt | 30 days from receipt |
| Return methods | Naqel drop-off; Naqel, J&T or iMile pickup; self-return | J&T or iMile pickup; self-return | iMile pickup; self-return | Self-return only |
| First return from an order | Free | Free | 1.4 KWD per label | You pay the carrier |
| Each later return from the same order | 20 SAR (Naqel drop-off) or 30 SAR (J&T or iMile pickup), taken from the refund | 10 AED, taken from the refund | 1.4 KWD per label | You pay the carrier |
| Self-return cost | You pay, not reimbursed | You pay, not reimbursed | You pay, not reimbursed | You pay, not reimbursed |
| Bank leg of the refund | 2 to 7 business days | 2 to 7 business days | 2 to 7 business days | 1 to 10 business days |
The free first return covers one or several items, as long as they go back together inside the 15-day window. In Qatar each label costs 24 QAR, and in Oman and Bahrain the only option is a self-return at your own cost.
What you cannot return
Both policies list the same non-returnable items:
- Bodysuits, swimwear, lingerie and underwear
- Jewellery and beauty products
- Event and party supplies, DIY supplies, pet supplies
- Accessories, except scarves, bags and mermaid blankets
- Cosmetics with a broken seal
- Anything marked non-returnable on its page, customised items and, depending on their status at payment, free gifts
Returnable items still have to meet conditions. Clothing must be unworn, unwashed and unaltered, with the original tags and any hygiene sticker in place. Shoes and bags go back with their branded box and accessories, and shoes should only have been tried on a clean, soft surface. Phones, laptops, tablets and other electronics must be sealed and never activated. A bundle goes back as a full set.
If an item arrives faulty or damaged, the ordinary window does not apply. SHEIN asks you to contact Customer Service within 180 days of the order date.
How to return a SHEIN order, step by step
- Sign in and open My Orders.
- Find the order and tap the (Combined) Return button.
- Pick the items, give a reason and tap Next Step.
- Choose a return method. Some methods are not offered for every item, because carriers set restrictions.
- Choose where the refund goes, your SHEIN Wallet or the original payment method, and submit.
- Pack the items in one parcel. If you reuse the original bag, cover or remove the old shipping label so the parcel is not delivered back to you.
Do not post the parcel to the sender address printed on your delivery or on the return label. SHEIN says those are not the real return addresses and sending there may affect your refund. The label and QR code are under My Orders, Returns, Return & Refund Record, Details, Save the Label.
Combining returns from several orders
SHEIN lets you send items from different orders in one package, using the Combine Return List, when the items meet its conditions for merging labels. Keep all the items in one parcel. Oversized or overweight items, or returns from remote areas, may need you to arrange shipping yourself, pay upfront and keep the proof of postage. Once the items pass inspection, you can ask SHEIN to reimburse that shipping.
How long the refund takes
SHEIN's own timeline has four legs: about 5 to 7 days for the return to travel, 5 to 7 days for warehouse receipt and quality checks, 1 day for SHEIN to issue the refund, then your bank's processing time. That last leg is 2 to 7 business days in the Gulf and 1 to 10 in Egypt. Count on two weeks or more from drop-off to money.
If the warehouse finds an item washed, damaged, unsealed, activated or without its tags or hygiene sticker, SHEIN will not refund it. Check each item against your return request before you seal the parcel. A mismatch can delay or block the refund.
Three ways to spend less on returns
- Send everything from one order together. In Saudi Arabia and the UAE only the first return per order is free. Two parcels from one order means a fee on the second.
- In Saudi Arabia, pick Naqel drop-off for any later return. It costs 20 SAR against 30 SAR for a J&T or iMile pickup.
- Measure before you buy. Every product page has a centimetre table and letter sizes differ between items. A return avoided costs nothing.
Before you order
Return rules are part of the price, and a 15% code is worth less if you end up paying to send things back. The current SHEIN codes and their terms are on the Savooh SHEIN pages for Saudi Arabia, the UAE and Egypt. If you are weighing SHEIN against another store, the Namshi and Styli pages list their own policies. To shop SHEIN directly, use SHEIN Saudi Arabia or SHEIN UAE. Savooh may earn a commission if you buy through this link; your price is the same.
Questions shoppers ask
Is the SHEIN return free in Saudi Arabia?
The first return from each order is free inside the 15-day window. Later returns from the same order cost 20 SAR with Naqel drop-off or 30 SAR with a J&T or iMile pickup, deducted from the refund.
Can I return SHEIN swimwear or underwear?
No. Bodysuits, swimwear, lingerie and underwear are on SHEIN's non-returnable list in both the Gulf and Egypt.
Who pays return shipping in Egypt?
You do. The Egypt policy offers only self-return, and SHEIN does not reimburse the carrier's fee.
Where does the SHEIN refund go?
To your SHEIN Wallet or the original payment method, whichever you choose when you submit the return.
What if the item arrived damaged after 15 days?
Contact SHEIN Customer Service. For faulty or damaged items the window is 180 days from the order date.