How do you reach LG, and how long do you have to return?
In Saudi Arabia, LG's customer care is on toll-free 800 126 9999 or WhatsApp +966 53 008 4411, and you have 7 days to return a sealed item. In Egypt, the hotline is 19960 or WhatsApp 01229307777, and you have 14 days with free return shipping. Air conditioners in Saudi Arabia have their own line, 800 244 5454.
We read LG's Saudi terms of purchase, its Saudi warranty page and LG Egypt's order FAQ on 11 October 2026. The two stores sit under one brand but follow different rules.
LG Saudi Arabia and LG Egypt side by side
| Saudi Arabia (lg.com/sa) | Egypt (lg.com/eg_en) | |
|---|---|---|
| Customer care | 800 126 9999, WhatsApp +966 53 008 4411 | 19960, WhatsApp 01229307777 |
| Air conditioners | 800 244 5454 (Shaker Group) | Same hotline, 19960 |
| Delivery | Free with installation in selected areas | Free on every order, 3 to 5 working days |
| Return window | 7 days, sealed box, invoice | 14 days, unopened |
| Change-of-mind return fee | SAR 23 up to 20 kg; SAR 50 or 55 for heavy items | Free, including shipping |
| Report a fault on delivery | Within 7 days | Within 3 days if the technician finds damage at installation |
| Refund time | 7 to 14 working days | Up to 14 working days; up to 30 days for instalments |
| Instalments | Tamara | valU |
Returning an order to LG Saudi Arabia
LG Saudi takes returns within 7 days for unused products in a sealed box with the original or electronic invoice. All accessories and any bundled promotion items have to come back too, or LG can charge a proportionate amount. Items with scratches, misuse damage or damage from the wrong voltage are excluded.
If you changed your mind, LG deducts a fee from the refund: SAR 23 for parcels up to 20 kg, SAR 55 for heavy items in Riyadh, Jeddah, Dammam, Dhahran and Khobar, and SAR 50 for heavy items elsewhere. A faulty, damaged or wrong item has no shipping or bank fee. Once approved, the shipping company contacts you to collect it.
Check a new appliance within 7 days and report missing parts or a dead unit to LG within that week. After 7 days, faults go through the warranty. If LG tests a returned unit and finds no fault, you pay the return shipping.
Returning an order to LG Egypt
LG Egypt accepts returns within 14 days of receiving the goods, as long as the product is unopened, undamaged and in its original packaging, with any accessories unused. Start by calling 19960 or messaging 01229307777. A technician checks the device, and a courier collects it at no cost to you. The FAQ also mentions 14 working days in one section, so count on the shorter 14 calendar days.
If the carton arrives intact but the technician finds the product damaged at installation, you can claim a return and refund within 3 days of delivery. Egypt's Consumer Protection Law, No. 181 of 2018, Article 21, gives 30 days for replacement or return of an item with an industrial defect.
Refunds take up to 14 working days, counted from collection for returns. Orders paid in instalments can take up to 30 days after the item is received back at the warehouse, depending on the bank.
Making a warranty claim
In Saudi Arabia, LG gives 2 years on parts for TVs, fridges, washing machines, air conditioners, monitors and laptops. Fridges add 10 years on the compressor, and washing machines and dishwashers 10 years on the direct drive motor. After the second year you pay labour, visit and gas costs but not the covered part.
To claim, you need the original proof of purchase from an authorised seller and the original warranty card, and the model and serial tag must be readable on the unit. The person bringing it in should be the original buyer. Repairs by anyone other than an LG authorised service centre, liquid spills, power surges and second-hand units are excluded.
In Egypt, the warranty starts on the purchase date shown on the e-invoice. LG emails that invoice as a PDF within 7 to 10 working days after delivery. If it has not arrived after 10 days, check your spam folder and ask LG to resend it. Keep it until the warranty ends.
Cancelling before delivery
In Saudi Arabia you can cancel from your account under Orders until the order is picked at the warehouse, and the refund comes within 14 working days. In Egypt you cancel through Track My Orders or My LG, only for the whole order, and only until the status changes to picking for delivery.
Before you buy
The return terms favour Egypt: twice the window and no fee. In Saudi Arabia, a return of a heavy item costs SAR 50 or 55, so measure the space first, and remember that installation means opening the box. The current LG code and store details are on the LG Saudi store page and the LG Egypt store page, and the product check compares the same model across retailers. To shop through our link, use LG Saudi Arabia. Savooh may earn a commission if you buy through this link; your price is the same.
Common questions
What is LG's customer service number in Saudi Arabia?
Toll-free 800 126 9999 for home appliances and TVs, with WhatsApp on +966 53 008 4411. Air conditioners and air purifiers use 800 244 5454.
What is LG's hotline in Egypt?
19960, with WhatsApp on 01229307777. The same numbers book the free installation included with each order.
Is a return to LG Egypt free?
Yes, within 14 days for an unopened item, including the courier pickup.
Does LG UAE have an online store?
No. LG's UAE site lists retailers, so returns and warranty claims there go through the shop you bought from.
