The safest way to buy kids' shoes online is to measure the child's foot at home, compare the length with the size chart for that specific brand, and order from a store with free returns and a size exchange. At Namshi you get 14 days from delivery, free returns in the UAE and Saudi Arabia, and one size exchange per item, as long as the shoes are unworn outside and come back with tags, box and security loop intact.
Why kids' sizes are hard to buy online
A child's size label is a starting point and nothing more. Brands use different systems (EU, UK and US numbers, or age bands for clothes), and two brands can label the same foot length with different numbers. Children also grow between purchases, so last season's size is often wrong. Namshi's own help pages note that its stock sits in warehouses that customers cannot visit, according to the try-on help page (checked 11 October 2026). The return window is your fitting room.
How to measure a child's foot at home
- Stand the child on a sheet of paper on a hard floor, with their weight on both feet and wearing the kind of socks they will wear with the shoes.
- Mark the back of the heel and the tip of the longest toe. On many children the longest toe is not the big toe.
- Measure the distance between the two marks. Do both feet and use the longer one.
- Measure late in the day, when feet are at their largest after walking.
- Write the length down with the date, so you can see how fast the child is growing next time.
Reading the brand's size chart
Use the size chart on the product page for that brand, and match your measurement to the foot-length column if there is one. Do not convert from another brand's number. When the measurement falls between two sizes, most parents go up, since a child will grow into a slightly long shoe and a tight shoe has to go back. Leave room in front of the longest toe so the child can move their toes freely. For clothes, age bands are rough. Height and chest measurements, where the chart gives them, are a better guide.
If a child already owns a pair from the same brand that fits well, check the size printed inside and start from that. It is the most reliable clue you have.
Trying the shoes on without losing the return
Namshi's return policy (checked 11 October 2026) only accepts items that are unused, unworn, unwashed and undamaged, with tags and original packaging. For kids' shoes that means:
- Try them on indoors, on a clean floor or a rug. Outdoor wear marks the soles and ends the return.
- Leave the security tag loop on. If it is removed or damaged, Namshi can deduct up to 30% of the price from the refund.
- Keep the box and any paper inside. Returns must come back in the original packaging.
- Ask the child to walk and stand for a few minutes. Press the front of the shoe to feel where the toes are.
How Namshi's size exchange works
You can exchange each item once for another size. If the second size still does not fit, the item can go back for a refund. Exchanges depend on stock, so check the size is available before you request one. Timelines from Namshi's exchange page:
| Country | Pickup | Warehouse processing | Replacement delivery |
|---|---|---|---|
| UAE | 1 to 2 days | None listed | At the same time as pickup |
| Saudi Arabia | 1 to 4 business days | 3 to 5 business days | 1 to 2 business days |
| Oman, Qatar, Bahrain, Kuwait | 4 to 5 business days | 4 to 5 business days | 4 to 5 business days |
In Saudi Arabia the replacement can take more than a week to arrive. For school shoes or an outfit needed on a set date, order early enough to allow one exchange.
If you return instead of exchanging
Returns are free within 14 days of delivery. The item goes through a quality check that usually takes 4 to 5 days and can take up to 30. Refunds then go back the way you paid: 5 to 7 business days to a card, usually within 24 hours for Tabby or Tamara, and to the Namshi Wallet for cash on delivery orders. If you used a cashback code, the cashback is recalculated on what you kept.
Ordering two sizes at once
Some parents order two sizes and send one back. At Namshi this works because returns are free, but it ties up money until the refund arrives, and on a card that can take more than a week after the quality check. If you paid with a cashback code, returning one pair also reduces the cashback. Measuring first and using the free exchange usually costs less.
Paying less on the order
Namshi Kids shares Namshi's checkout, so the same codes apply. The code listed for it is QAA8, which pays 5% cashback capped at 10 AED or SAR. Which code suits a kids' basket, and how to clear free delivery, is covered on the Namshi Kids Saudi Arabia and Namshi Kids UAE pages. Shop at namshi.com/kids, and check a shoe's price history with the product check.
Questions about kids' shoe sizes
Should I buy kids' shoes a size up?
If the measurement falls between two sizes on the brand's chart, most parents choose the larger one. Leave room in front of the longest toe.
Can I exchange kids' shoes at Namshi?
Yes, once per item for a different size, within 14 days of delivery, if the shoes are unworn outside and come back with tags and box.
How long does a Namshi exchange take in Saudi Arabia?
Namshi lists 1 to 4 business days for pickup, 3 to 5 for processing and 1 to 2 to deliver the replacement.
Do kids' items have a different return window?
No. Namshi Kids follows the same 14-day return and exchange rules as the rest of Namshi.