Every number and term here comes from a page on the Jashanmal site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Jashanmal lists +971 4 422 3000 as its customer service number in UAE. We read it on 6 October 2026.
Jashanmal lists its support hours as: 09:00–18:00.
Jashanmal states a return window of 14 days in UAE.
14 days from delivery, provided the item is unused, in its original packaging and with the original receipt. Books, perfumes, cosmetics and certain personal care products can't be returned, and Clarks shoes can only be refunded as a gift voucher.
Returns are processed within 2 to 5 working days of arriving back. A card refund then takes 3 to 10 working days, and up to 14 days to show in your account depending on the bank.
No. Jashanmal doesn't currently offer exchanges, so a different size or colour means returning the item and placing a new order.
Call +971 4 422 3000, email jncsupport@jashanmal.com or use WhatsApp, from 9am to 6pm. Returns start with a ticket raised online on the contact page, and warranty issues go to the service centre on 800 562.
