How to reach the Jashanmal service centre
The Jashanmal service centre number is 800 562. Jashanmal's FAQ page asks you to contact the service centre team with your order number, photos and a short description of the problem, or to call 800 562. If the item is new and arrived damaged, use the returns route instead, and report it within 48 hours of delivery.
Searches for "jashanmal service centre" in the UAE ran at about 1,900 a month in DataForSEO's data for the year to August 2026, far more than searches for a Jashanmal discount code. Most people searching are dealing with an appliance that has stopped working. This guide covers who to contact, what the warranty covers, and which problems are faster to solve as a return. Facts below come from Jashanmal's FAQs, returns and refunds page and return policy, checked 11 October 2026.
Repair or return: which route fits your problem
The route depends on how long you have had the item and what went wrong.
| Your situation | Route | Time limit |
|---|---|---|
| Item arrived damaged or is the wrong item | Contact Jashanmal with photos of the item and packaging | Within 48 hours of delivery |
| Item is defective or does not match the description | Return request through the contact page | Within 14 days of delivery |
| Item develops a fault after the return window | Service centre, under the brand's warranty | Within the warranty period on the product page |
| You changed your mind | Return request, unused and in original packaging | Within 14 days of delivery |
The difference matters for your money. A return for a defective or damaged item is one of the cases where Jashanmal refunds to your card. Most other refunds come back as a gift voucher for jashanmal.com. Once the 14 days have passed, a fault becomes a warranty case and the outcome is a repair, a replacement or an equivalent solution under the brand's policy.
What the warranty covers
Jashanmal's FAQ says select items carry a manufacturer or brand warranty, and the details are listed under Product Details on each product page. It also sets out what that warranty usually covers:
- It typically covers manufacturing defects.
- It does not cover wear and tear, accidental damage or unauthorised repairs.
- Whether it is valid outside the UAE depends on the brand. Some brands offer regional cover, others global cover.
- For luggage, if an item cannot be repaired, Jashanmal says it will arrange a replacement or an equivalent solution under the brand's policy, as long as the item was not misused and is still inside the warranty period.
Since the length of cover differs by brand, take a screenshot of the Product Details section when you buy. Jashanmal sells appliances from Kenwood, De'Longhi, Smeg and Bosch, and luggage from Delsey, Victorinox and Kipling, so a coffee machine and a suitcase from the same order can carry different terms.
What to have ready before you call 800 562
- Your online order number, or the receipt if you bought in a store.
- Clear photos of the fault, and of the serial number label if the item has one.
- A short description: when it started, what happens, and whether it was installed by someone else.
- The warranty terms from the product page, if you saved them.
Avoid opening the casing or letting a third party repair the item first. The FAQ lists unauthorised repairs as something the warranty does not cover.
Customer support details, and where the pages disagree
Jashanmal's pages give slightly different contact details, so here is what each one says:
- The FAQ and returns pages list 800 562 by phone, a WhatsApp link, and support@jashanmal.com, with support hours of 9am to 6pm, Monday to Sunday.
- The older return policy page lists +971 4 422 3000, jncsupport@jashanmal.com and hours of 9am to 6pm, Monday to Friday.
- Return requests start with a ticket on the contact page, which takes up to five attachments of 20MB each.
If a weekend call goes unanswered, the ticket form is the safer route, since it records your order number and photos in one place.
How long a return or refund takes
Once a return reaches Jashanmal, inspection and processing take 2 to 5 working days. The returns page says card refunds are then processed within 3 to 10 working days, and your bank may take 7 to 14 days to show the money. The older return policy page gives 10 to 15 business days for a card refund. Plan on the longer figure.
Before you start any return, check these rules from the same pages:
- Books, perfumes, cosmetics and some personal care items cannot be returned.
- Opened, installed or used items cannot be returned for a change of mind, and items that fail quality checks after use are sent back to you.
- A large appliance returned because it was not what you expected, you found a better price or you changed your mind costs AED 150. The returns page adds that collection charges may apply to large appliances.
- There are no exchanges. A swap means a return and a new order.
Buying with the warranty in mind
If after-sales support decides where you buy, read the Product Details section before you pay and compare it with the same model elsewhere. Our product check shows what we know about a product's price from its link, and stores such as Sharaf DG sell many of the same appliance brands.
If you do buy from Jashanmal, code AFLT49 takes 10% off eligible orders in the UAE. The terms are on our Jashanmal UAE store page, and you can open the store through this link. Savooh may earn a commission if you buy through this link; your price is the same. Using a code does not change your warranty, which comes from the brand.
Questions shoppers ask
What is the Jashanmal service centre number?
800 562, according to Jashanmal's FAQ and returns pages, checked 11 October 2026.
How do I check the warranty on a Jashanmal product?
Open the product page and read the Product Details section. Cover depends on the brand.
Does the Jashanmal warranty cover accidental damage?
No. The FAQ says warranties typically cover manufacturing defects, and exclude wear and tear, accidental damage and unauthorised repairs.
My item arrived broken. Do I call the service centre?
Report it to Jashanmal within 48 hours of delivery, with photos of the item and the packaging. That is a return case, and a damaged item qualifies for a card refund.
Can I exchange a faulty item for a different model?
Jashanmal does not offer exchanges. You return the item and place a new order.
