Every number and term here comes from a page on the SHEIN site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
SHEIN lists +971 4 512 6264 as its customer service number in UAE. We read it on 14 October 2026.
SHEIN states a return window of 15 days in UAE.
Bodysuits, swimwear, lingerie, underwear, jewellery, beauty, party, DIY and pet supplies, customised items and free gifts can't be returned. Cosmetics can't come back once the seal is broken.
Open My Orders and choose Track. If the parcel hasn't arrived by the estimated date, contact Customer Service within 90 days of payment, and report a parcel marked delivered but not received within 60 days of the delivery date.
Yes. Items from different orders can be returned together in one package when they meet the conditions for a combined label, using the Combined Return option in My Orders.
SHEIN customer service is on +971 4 512 6264, and live chat runs 24 hours a day from the contact page. Listed on its contact page on 14 October 2026.
