Every number and term here comes from a page on the Sharaf DG site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Sharaf DG lists 600-502034 as its customer service number in UAE. We read it on 9 October 2026.
Sharaf DG states a return window of 7 days in UAE.
Yes for items sold by Sharaf DG, within 7 days. Marketplace items from other sellers can't be returned at Sharaf DG stores.
