Every number and term here comes from a page on the Noon site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Noon states a return window of 15 days in UAE.
Noon doesn't publish a phone number on its help centre. Go to Account, tap Need Help while logged in to chat about an order, or email care@noon.com. For a Market item, the seller can also be contacted from the order page.
Before packing, cancel items from the order's Tracking Details page. After packing, you can still cancel a shipment before it's delivered; it moves to Pending Cancellation and is cancelled once it reaches the warehouse.
Card refunds sit in your noon Credits for 24 hours, then move to the card automatically within 14 days. Cash orders are refunded as noon Credits. Buy Now Pay Later refunds take 14 to 21 days. Shipping and cash-on-delivery fees aren't refunded once the order was delivered.
Check the current codes before you pay.
