Every number and term here comes from a page on the Kipling site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Kipling states a return window of 14 days in UAE.
14 days, with the product in its original packaging and the original receipt as proof of purchase. Once the return reaches the warehouse, processing takes 10 to 15 business days.
2 working days to Dubai, Sharjah, Ajman and Abu Dhabi, and 3 working days to Ras Al Khaimah, Umm Al Quwain and the other northern emirates. Deliveries run Monday to Saturday.
Kipling.Support@jashanmalgroup.com, or the contact form on kipling.co.ae. For a faulty product, raise a ticket at support.jashanmalgroup.com with photos and the invoice.
