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H&M

H&M customer service number

Every number and term here comes from a page on the H&M site. The date beside each one is the day we read it.

Customer service number

800-74292

Call
Source, read on 9 October 2026

Returns and delivery at H&M

The terms you will be asked about on the call.

Return window
14 daysSource, read on 9 October 2026
Delivery time
1–2 working daysSource, read on 9 October 2026
Standard delivery
AED 19Source, read on 9 October 2026
Free delivery over
AED 149Source, read on 9 October 2026

Before you call

  1. 1

    Have your order number ready. It is in the order confirmation message.

  2. 2

    For a damaged or wrong item, take a photo before you contact them.

  3. 3

    Ask for a ticket number so you can follow up without repeating the story.

Returns, delivery and orders at H&M

What is the H&M customer service number in UAE?

H&M lists 800-74292 as its customer service number in UAE. We read it on 9 October 2026.

How many days do I have to return an order to H&M?

H&M states a return window of 14 days in UAE.

How do I contact H&M in the UAE?

Call 800-74292, or use live chat or WhatsApp from the website.

Are delivery charges refunded when I return an order?

Only when the item is faulty, damaged or not what you ordered. Partial returns do not get the delivery charge back.

Can I exchange an online order?

Exchanges are done in store. Return the item at a UAE H&M store and buy the new one, subject to availability.

Ordering from H&M again?

Check the current codes before you pay.

Fashion
5%
H&M code A2JF takes 5% off orders on the H&M sites for Saudi Arabia, the UAE and Kuwait.
H&M
H&M
H&M Discount Code A2JF: 5% Off in Saudi Arabia, the UAE and Kuwait
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