Every number and term here comes from a page on the Alokozay site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Alokozay lists 800-8282 as its customer service number in UAE. We read it on 18 October 2026.
Alokozay states a return window of 7 days in UAE.
Refunds are processed within three working days of the quality check, back to the original payment method. Banks can take 3 to 14 working days to show the money.
Before it ships, the order can be cancelled straight away. After it ships, you return it once it arrives under the 7-day policy.
Call 800-8282, use WhatsApp on +971 50 314 7448, or track the order in the My Orders section of your account.
