Every number and term here comes from a page on the AIVI site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
AIVI lists +971 4814 2666 as its customer service number in UAE. We read it on 3 August 2026.
AIVI states a return window of 14 days in UAE.
AIVI quotes 3 to 5 business days for standard UAE orders on its own shipping policy page, fulfilled from the 2,600-plus stores Apparel Group already operates rather than from a single warehouse. Confirm the window shown at your own checkout before you rely on it, because stock location changes it.
AIVI customer service in the UAE is on +971 4814 2666. Listed on its contact page on 3 August 2026.
Check the current codes before you pay.
