Every number and term here comes from a page on the Sharaf DG site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Sharaf DG lists 8001240467 as its customer service number in Saudi Arabia. We read it on October 9, 2026.
Sharaf DG states a return window of 14 days in Saudi Arabia.
Only if it's unused. An opened but unused item can be returned or exchanged with a 30% restocking fee. Opened personal care items can't be returned, and IT or telecom devices you've activated can't be returned either.
