Every number and term here comes from a page on the Qasr Alawani site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Qasr Alawani lists 920005296 as its customer service number in Saudi Arabia. We read it on September 30, 2026.
Qasr Alawani states a return window of 7 days in Saudi Arabia.
The shipping page gives 3 to 5 working days in Riyadh and 7 to 10 working days in the rest of the Kingdom. Home appliances usually take 14 days.
Card refunds reach your bank within 7 to 14 working days after the returned item is received. Tabby and Tamara orders are refunded to the instalment account.
The badge on every product page and the policy's time-limit section both say 7 days, while one line further down mentions 14 days. Plan on 7 days, and ask customer service before relying on the longer window.
Call or WhatsApp 920005296, use the complaints line 8002441999, or email care@qasralawani.com.
Check the current codes before you pay.
