Every number and term here comes from a page on the Nazih site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Nazih lists its support hours as: 8:00am–6:00pm, Mon–Fri.
Nazih states a return window of 7 days in Saudi Arabia.
Free on orders of SAR 200 or more. Orders ship across Saudi Arabia in 2 to 7 days through Aramex and other couriers.
Only while it shows as awaiting confirmation or being prepared, by contacting customer service. Once it has shipped it can't be cancelled, and a cancelled order that hasn't shipped is refunded in full, delivery included.
By email at customerservice@nazih.com.sa or through the WhatsApp number shown on the site, from 8am to 6pm, Monday to Friday. A damaged or wrong item should be reported as soon as it arrives.
Check the current codes before you pay.
