Every number and term here comes from a page on the Dermazone site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
Dermazone lists +971525945274 as its customer service number in Saudi Arabia. We read it on October 20, 2026.
Dermazone lists its support hours as: Sun-Thu 9:00-17:30.
Yes, with a full refund, if you ask within 6 hours of ordering and before the order is packed. After that, shipping costs are deducted and the refund follows once the parcel is back.
Between 7 days and 21 working days, back to the payment method you used.
Email customercare@dermazonestore.com or WhatsApp +971 52 594 5274. The contact page lists Sunday to Thursday, 9:00 to 17:30.
