Bloomingdale's lets you return online orders within 15 days of delivery in Saudi Arabia and within 30 days in the UAE and Kuwait, with tags attached and in the original packaging. Beauty products, including perfume, plus lingerie, underwear, earrings and furniture cannot be returned unless they arrive damaged. In-store returns and exchanges of online orders are available in the UAE and Kuwait only, so Saudi shoppers return by courier.
Return rules by country
| Saudi Arabia | UAE | Kuwait | |
|---|---|---|---|
| Return window | 15 days from receiving the order | 30 days | 30 days |
| Return in store | No | Yes, Dubai Mall and Reem Mall | Yes, 360 Mall |
| Exchange an online order | Not listed for Saudi Arabia | In store only | In store only |
| Cash payments refunded as | Not stated on the page | Gift card | Gift card |
| Customer care | +966 11 510 3213 | 800256 | +965 2225 2184 |
The windows and conditions come from the Saudi, UAE and Kuwait returns pages, checked on 11 October 2026. Store locations are from Savooh's store data. One wording point on the Saudi page: it says 15 days "of receiving your order" in one place and refuses refunds for items returned after 15 days "of purchase" in another. To be safe, count from the earlier date.
What cannot be returned
All three pages list the same exclusions, unless the product was damaged in shipping and still has its original packaging:
- Beauty products, which includes skincare, haircare, make-up and perfume.
- Lingerie and underwear.
- Earrings.
- Furniture.
Everything else, such as clothing, shoes, bags and home items, can go back within your country's window with tags attached, in the original packaging and with proof of purchase. If an item arrives damaged or wrong, contact customer care straight away. The pages say the issue will be resolved within 24 hours.
How to return an online order
- Sign in to your Bloomingdale's account. If you checked out as a guest, you need to register to request a return online.
- Request a collection online. The delivery team, run with DHL, aims to collect within 48 hours of processing your request.
- Attach the returns form that came with your order. In Saudi Arabia you also need to attach the air waybill.
- Hand over the parcel. Fridays are a non-working day for collections in Saudi Arabia and Kuwait, so a Friday pickup moves to the next available day.
Returns are processed within 7 days of arrival. Card refunds can take up to 30 days to appear, depending on your bank. In the UAE and Kuwait, you can skip the courier: take the item, its tags and the returns form to a store and the refund is processed on the spot.
Gifts and exchanges
Gift returns are not allowed. If you received a Bloomingdale's item as a gift, bring it in its original condition with the gift receipt to a store and exchange it for something of equal value. This is available in the UAE and Kuwait only. Exchanges of online orders also happen in store in those two countries. The Saudi page does not offer an in-store route, so a Saudi shopper who wants a different size returns the item and places a new order.
Returns and the price promise
Bloomingdale's price-promise pages add two ways to get money back without returning anything. If an item goes on sale within 5 days of purchase, you can claim the difference as a coupon code. For deliveries in the UAE and Kuwait, you can also claim a price match against a comparable luxury retailer within 30 days of ordering. The catch for returns: once a price difference or price match has been paid, the item can no longer be returned. If you are not sure you will keep it, wait before claiming. The full rules, with code ABA47 for 10% off, are in our guide on the Bloomingdale's Saudi Arabia page.
Delivery times before the clock starts
Your return window starts when the order reaches you, so delivery time shapes the whole process. Per the delivery pages checked 4 October 2026 for Savooh's store data:
- Saudi Arabia: orders from the Riyadh warehouse can arrive in 3 hours or the same day in Riyadh, with an 8pm cut-off. Jeddah, Dammam and Makkah take 1 to 3 days, the rest of the Kingdom 3 to 5, and items from the UAE warehouse 1 to 6. Delivery is free from 500 SAR, 25 SAR below.
- UAE: free from 500 AED, 25 AED below, with same-day and 2-hour options in Dubai.
- Kuwait: free from 40 KWD, 2 KWD below, with 2-hour and 4-hour slots.
Delivery fees are worth weighing against returns: if you are likely to send part of an order back, the fee you paid stays a cost. You can see what the code and current offers are on the pages for Bloomingdale's UAE and Bloomingdale's Kuwait. Shop through the Bloomingdale's Saudi site if you are in the Kingdom. Savooh may earn a commission if you buy through this link; your price is the same.
Before a big purchase, Savooh's product check shows what we know about an item's price across stores.
Questions shoppers ask
How long do I have to return a Bloomingdale's order in Saudi Arabia?
15 days, with tags and original packaging. The UAE and Kuwait sites allow 30 days.
Can I return perfume to Bloomingdale's?
No, unless it arrived damaged. Perfume counts as a beauty product, and beauty products are excluded from returns in all three countries.
Is there a Bloomingdale's store in Saudi Arabia for returns?
The returns page says in-store returns are valid for the UAE and Kuwait only. Saudi orders are returned by courier collection.
How long does a refund take?
Returns are processed within 7 days of arriving, and a card refund can take up to 30 days to show, depending on your bank.
Can I return an item after claiming a price difference?
No. Once the price difference or a price match is paid, the item is no longer eligible for return.
