Every number and term here comes from a page on the SHEIN site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
SHEIN lists +971 4 512 6264 as its customer service number in Egypt. We read it on October 31, 2026.
SHEIN lists its support hours as: Live chat 24 hours.
SHEIN states a return window of 30 days in Egypt.
Yes, through self-return only. You pay the carrier directly and SHEIN doesn't reimburse it, so bundle everything into one package.
Bodysuits, swimwear, lingerie, underwear, jewellery, beauty, party, DIY and pet supplies, customised items and free gifts can't be returned. Cosmetics can't come back once the seal is broken.
SHEIN's contact page, set to Egypt, lists 24-hour live chat and the number 0097145126264, a UAE line with international call rates. Live chat is the cheaper option from Egypt. Listed on its contact page on 31 October 2026.
