Noon customer service number
Every number and term here comes from a page on the Noon site. The date beside each one is the day we read it.
Returns and delivery at Noon
The terms you will be asked about on the call.
- Return window
- 14 daysSource, read on October 9, 2026
- Cash on delivery fee
- EGP 10Source, read on October 9, 2026
Before you call
- 1
Have your order number ready. It is in the order confirmation message.
- 2
For a damaged or wrong item, take a photo before you contact them.
- 3
Ask for a ticket number so you can follow up without repeating the story.
Returns, delivery and orders at Noon
How many days do I have to return an order to Noon?
Noon states a return window of 14 days in Egypt.
Does Noon Egypt have a customer service number?
Noon doesn't publish a phone number on its help centre. Go to Account, tap Need Help while logged in to chat about an order, or email care@noon.com.
How do I cancel a Noon Egypt order?
Before packing, cancel items from the order's Tracking Details page. After packing, you can still cancel a shipment before it's delivered; it moves to Pending Cancellation and is cancelled once it reaches the warehouse.
How are Noon Egypt refunds paid?
Cash orders are refunded as noon Credits, and card refunds sit in noon Credits for 24 hours before moving back to the card. Shipping and cash-on-delivery fees aren't refunded once the order was delivered.
Ordering from Noon again?
Check the current codes before you pay.