Every number and term here comes from a page on the SHEIN site. The date beside each one is the day we read it.
The terms you will be asked about on the call.
Have your order number ready. It is in the order confirmation message.
For a damaged or wrong item, take a photo before you contact them.
Ask for a ticket number so you can follow up without repeating the story.
SHEIN lists +971 4 512 6264 as its customer service number in Kuwait. We read it on October 14, 2026.
SHEIN states a return window of 15 days in Kuwait.
Bodysuits, swimwear, lingerie, underwear, jewellery, beauty, party, DIY and pet supplies, customised items and free gifts can't be returned. Cosmetics can't come back once the seal is broken.
Open My Orders and choose Track. If the parcel hasn't arrived by the estimated date, contact Customer Service within 90 days of payment, and report a parcel marked delivered but not received within 60 days of the delivery date.
SHEIN's shipping page says cancelling items can take an order below the free-shipping threshold, and then you're asked to pay the shipping fee. In Kuwait that line is 30.82 KWD.
SHEIN lists +971 4 512 6264 for customer service, a UAE number, next to 24-hour live chat. From Kuwait, live chat avoids international call rates. Listed on its contact page on 14 October 2026.
